Appointment & Booking Policy

By booking an appointment with Purple Salt Spa & Salon (“we,” “us,” “our”), you agree to the following terms:

 Appointment Times

• Appointments are scheduled for specific time blocks and dedicated to you.

• Arriving late may prevent us from completing your full service.

• If you are more than 15 minutes late, we may not be able to provide your service that day.

 Cancellation & Rescheduling

• We require at least 48 hours’ notice to cancel or reschedule an appointment.

• Cancellations made with less than 48 hours’ notice may forfeit your deposit.

• Deposits are non-refundable, but may be applied toward a rescheduled appointment if proper notice is given.

 3. No-Show Policy

• If you do not show up for your appointment and do not notify us, your deposit is forfeited.

• Repeat no-shows may result in the loss of online booking privileges.

 4. Deposits

• Some services require a deposit at time of booking.

• Deposits hold your scheduled time and are applied toward your final service charge.

• Non-refundable if you cancel too late or no-show.

 5. Pricing & Service Levels

• Service prices listed online are starting prices. Final pricing may vary depending on the specific service performed and provider.

 6. Service Satisfaction

• We stand behind our work. If you’re unhappy with a service, please contact us within 7 days so we can work with you and your provider on a resolution.

 7. Retail & Product Returns

• Unopened products may be returned within 14 days for a refund.

• Opened products with less than 25% used may be exchanged for store credit.

• Gift cards and services are non-refundable.

 8. Gratuity

• Gratuities are not included in listed service prices and are at your discretion.

• For card-on-file payments, a 20% gratuity may be added automatically unless you specify otherwise.