These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry/claim instructions are deemed to form part of the terms and conditions and by participating all claimants will be deemed to have accepted and be bound by the terms and conditions. Please retain a copy for your information.

We require a deposit upon booking, 50% of the value of the treatment.

We operate a 24-hour cancellation policy. In the case of cancelling an appointment outside of the 24 hours, credit can be added to your account and used at a more convenient time, or a refund may be offered.

Where cancellations are received inside the 24-hour cancellation policy 50$ penalty will be charged.

If you are late for your appointment, we will try to complete the whole treatment, however if this is not possible, the treatment will be shortened and finish at the time it should have, and full payment will be taken.

Please ensure you have completed the medical questionnaire prior to your arrival or arrive at least 15 mins before your treatment, failure to do this may mean your treatment time is reduced due to having to complete the questionnaire prior to your treatment.

In the event that your provider is unwell or unable to come into work, we will contact you as soon as we are made aware, and we will endeavour to reschedule your appointment to another provider on the same day. If we are unable to reschedule to another provider on the same day, we will offer you the next available appointment.

You must be over 18 years old to have treatments at the medspa.

We do accept cash at the spa but its not preferred. We accept all major credit and debit cards, including American Express.

We do offer financing through affirm and care credit. 

We advise that you don’t bring valuable items into the spa, or if you do you keep them with you at all times, unfortunately we cannot be responsible for loss or damage of any personal belonging.

Missed visits and appointments without cancellations are subject to a 50$ penalty.